Before embarking on any trip, it's always a good idea to make sure everything's in place to ensure a great travel experience. Use the links below for the latest in weather and other advisories that may affect your flight.
For a complete consumer guide to air travel security including what to do before arriving at the airport, and prohibited items, click here to go to the Transportation Security Administration's (TSA) web site.
TSA Pre✓™ is an expedited screening program that allows travelers to leave on their shoes, light outerwear and belt, keep their laptop in its case and their 3-1-1 compliant liquids/gels bag in a carry-on, in select screening lanes.
U.S. citizens and lawful permanent residents are able to pre-enroll online at www.TSA.gov, make an appointment and complete their enrollment at local application centers to verify their identity and provide documentation to confirm their citizenship/immigration status as well as to provide fingerprints.
IdentiGO (office located in H&R Block) - 895 Poplar Hall Drive, Norfolk, VA 23502
IdentiGO (office located in H&R Block) - Victory Crossings Shopping Center, 4020 Victory Blvd., Suite 4, Portsmouth, VA 23701
Customer Support Initiatives
TSA Contact Center: email [email protected] or call 1-866-289-9673
TSA Cares: Call 1-855-787-2227 for assistance with the following:
- Travelers with disabilities and/or medical conditions
- Injured service members/veterans and Wounded Warriors (or their care coordinators) may contact TSA Cares with details of the itinerary once flights arrangements are made with the airline. TSA Cares will coordinate needed assistance with the local TSA airport personnel.
- Traveler-related screening concerns at security checkpoints
App: MY TSA
TSA Cares Helpline: 1-855-787-2227
TSA Contact Center: [email protected]
Twitter: @TSA and @AskTSA
Real ID and Air Travel
Read the TSA's fact sheet about new standards for state-issued driver's licenses and identification cards required by the Federal Government for air travel.