Frequently Asked Questions

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When should I arrive at the airport for my flight?

The airlines recommend that passengers arrive at the airport 90 minutes prior to scheduled flight time for domestic flights; two hours prior for international flights. This allows ample time for check-in and security screening. It’s always best to reconfirm flight status with the airlines prior to leaving for the airport.

What time do the airline ticket counters open?

Airline ticket counters open approximately two hours prior to their first scheduled morning departures.

Does the Airport ever close?

The airport is staffed and occupied by the Norfolk Airport Authority 24 hours a day, seven days a week, all year long. Even in the event of inclement weather conditions, a combination of administrative, police, fire, parking, janitorial, building maintenance, and field maintenance personnel are always on the job. Very infrequently, the runways are closed for maintenance or snow clearing; however, every effort is made to avoid disrupting airport activity. Decisions to take-off or land in questionable weather are largely the decisions of the individual airlines and though one may hear that "the airport is closed," it may or may not be true.

Can I accompany my child/elderly relative to the airline gate?

Gate passes may be issued at the airline ticket counter on the date of flight. Issuance is on a case-by-case basis and is at the discretion of the airline. Non-traveling persons must complete the TSA’s screening requirements to gain access to the gate area.

Can I meet my returning military service member at the gate?

Gate passes may be issued at the airline ticket counter on the date of flight. Issuance is on a case-by-case basis and is at the discretion of the airline. Non-traveling persons must complete the TSA’s screening requirements to gain access to the gate area.

Can my group take a tour of the Airport?

After September 11, 2001, the airport ceased its group tour program due to restrictions on non-ticketed passengers being allowed onto the concourses and secure areas. This means the “fun” parts of the tour such as going through the screening checkpoints and getting on a plane cannot be accommodated. However, the airport terminals are open to the public 24 hours daily. Individuals and groups are welcome to self-tour any and all areas that do not require security clearance.

How do I report a lost item?

Lost and Found departments are maintained by the Norfolk Airport Police Department, the airlines and the TSA.

For items lost within the airport terminals, contact Norfolk Airport Police at 757-857-3223.
For items lost at the security screening areas, contact the TSA at 757-858-5602.

For items lost aboard the aircraft, contact the airlines at Norfolk International Airport as follows:

American – 757-857-3255
Deltawww.delta.com/baggage (follow instructions for lost and found items)
Southwest – 757-233-6790
United Express – 757-857-3996
US Airways – 757-857-3318

How much does it cost to park at the airport?

Short-term parking is $1.00 per each half hour, or any part thereof, up to a maximum of $24.00 per day.
Long-term parking (lot and garages) is $1.00 per each half hour, or any part thereof, up to a maximum of $9.00 per day.
Short-term metered parking $0.25 for 10 minutes.

What if I can’t locate my car in the garage, have a dead battery or am locked out?

Service Response phones are available in all parking garages. Security guards are on duty 24 hours daily to with battery jumps and lock-out assistance. Security escort service between the terminals and parking facilities is also available.

Why aren't vehicles allowed to park at curbside adjacent to the Passenger Terminal?

Current federal security regulations mandate that airport operators not allow a vehicle to be left unattended within a certain distance of the Passenger Terminal which specifically includes the immediate curbside adjacent to the Terminal. It is recommended that passengers use curbside check-in (except for international travel), allowing them to remain with their vehicle while checking in.

How much do you tip the curbside skycaps?

A standard tip for the skycap is $1.00 per bag; more if your luggage is very heavy or if you utilize extra services such as escort or wheelchair assistance.

Who is responsible for the operation of the Airport?

The Norfolk Airport Authority is a political subdivision of the Commonwealth of Virginia and is an independent autonomous agency of the City of Norfolk. The Authority is governed by a Board of Commissioners consisting of nine members appointed by Norfolk City Council for four-year terms. The employees of the Authority are not city employees.

How is the Airport funded?

The Airport is fully self-sustaining financially through various user fees. The local communities provide no financial assistance for the operation, maintenance and development of the Airport.

Is there any place to go and watch the planes land?

There is a public observation area located at the bend on Robin Hood Road adjacent to the Air Cargo Terminal.

How many planes are in and out of the Airport every day?

Currently, an average of over 250 operations (landings and takeoffs) take place each day. This includes scheduled passenger and cargo airlines, general aviation, air taxi, and charter flights. In addition, Norfolk International often handles military flights when local base runways undergo repairs.

How long are the runways at Norfolk International Airport?

The primary runway (5-23) is 9,000 feet long for take-offs in both directions, 9,000 feet for landings to southwest, and 8,000 feet for landings northeast. The crosswind runway (14-32) is 4,876 feet long.

Can the present primary runway be extended?

It is not economically justified due to limitations of Interstate 64 at one end and Lake Whitehurst at the other.

Are there plans to extend existing runways or build new ones?

The Airport Master Plan includes a new parallel runway (5-23) which would be 7000 feet long and approximately 850 feet east of the present primary runway. The Master Plan also reflects the planned closure of the crosswind runway (14-32). These runway projects will be developed based on operational demand and availability of funding.

Can the Airport accommodate "large aircraft?"

Yes. Normally, the critical aircraft operation is take-off and the runway length required is based on: 1) weight of aircraft, 2) temperature, and 3) elevation. With the runway length and elevation being givens, the remaining factors, weight of aircraft and temperature, will be used to determine the distance the aircraft can fly non-stop. Each airline (aircraft operator) has different criteria regarding aircraft operations under conditions present at the time of flight. The type of aircraft currently serving the Airport include Boeing 737, Boeing 757, Douglas DC-9, McDonnell Douglas MD-80 as well as a variety of regional jets. Larger aircraft, such as Boeing 747s and the Antonov AN-124, may be accommodated should the above-mentioned criteria be met.

When do the air cargo flights take place?

The nature of freight and express mail determines when it is shipped. Cargo aircraft sit on the ground during the day waiting for the local shipments to accumulate during business hours. During the night it is then sorted, loaded, and flown to the major sorting hubs such as Memphis, Louisville, or Dayton to be sorted and loaded onto other aircraft which will then deliver it to its final destination early in the business day.

Are Airport police "real" police?

The Norfolk Airport Authority Police Department consists of fully empowered law enforcement officers that undergo the same training as their municipal counterparts and act in cooperation with other local, state and federal agencies that may be called into action under certain circumstances. The Authority also contracts with private security companies to maintain uniformed security in the parking facilities. The uniformed security personnel located at the concourse baggage screening areas are either employed by, or under contract with the Transportation Security Administration (TSA).

How often do the fire trucks practice safety scenarios?

The Norfolk Airport Authority maintains a 24-person fire department which is specially trained in aircraft rescue and fire fighting. Drills are conducted on a continual basis. Actual "disaster" scenarios are undertaken in various degrees at least once a year and are coordinated with a region-wide 40 agency Airport Committee for Emergency Preparedness (ACEP). The Authority's manpower readiness and firefighting equipment far surpass what is mandated by the Federal Aviation Administration.

How do I know what I can and can't take on my flight?

Visit TSA website for full information: http://www.tsa.gov/traveler-information