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Accessibility

Norfolk International Airport is fully accessible to handicapped travelers and provides the following features and equipment to allow greater ease of movement for non-ambulatory travelers.

Parking Lots and Garages
Special ramps to accommodate wheelchair travel are located at both short-term parking lots flanking the airport terminal as well as long-term parking lots and garages. Convenient parking spaces are reserved for the handicapped in all parking lots and garages.

Departures and Arrivals Terminals
Ramps are available curbside at both complexes.

Doors
Terminal entrances and exits on both Arrival and Departure sides are equipped with automatic double doors; door widths are designed to easily accommodate wheelchairs.

Elevators
Elevators are conveniently located throughout the Main Passenger Terminal, Arrivals (baggage claim) Terminal, and parking garages. All elevators are identified with the standard graphics used to designate handicapped facilities and are equipped with raised markings on the control buttons.

Restrooms
All restrooms feature one cubicle with a raised toilet seat designed primarily for non-ambulatory use. Their dimensions are wide enough to accommodate a wheelchair, and are equipped with handrails. Restrooms are also equipped with full-length mirrors and low-level paper towel dispensers/hand dryers. Family restrooms are located in the Arrivals Terminal, Main Lobby and Concourses.

Drinking Fountains
Water fountains throughout the terminals are positioned at a level comfortable for use from a wheelchair.

Wheelchairs
Upon request, the airlines will provide wheelchair assistance. Wheelchairs can be reserved in advance by calling the airline carrier on which you plan to travel. Wheelchairs can also be obtained upon arrival at the passenger terminal.

Wheelchair accommodations and skycap assistance can be pre-arranged by calling the airlines:

American - 800-433-7300 

Delta - 800-221-1212 

Southwest - 800-435-9792 

United - 800-241-6522 

Passenger Loading Bridges
The use of modern terminal-to-plane loaders permits direct access to and from the aircraft, in most cases, without the necessity of ascending or descending steps between plane and terminal. Contact your airline to inquire about special lift capability for their aircraft in the event of ground loading.

Mobility Aids
Walkers, crutches, and canes may be taken aboard the aircraft. Service dogs are normally allowed to travel on the plane with you. Call the airline in advance to verify their policy and to make arrangements.

Continuing efforts are being made at Norfolk International Airport to insure that travel procedures for all passengers may be accomplished with maximum ease and safety.

TTY Telephone
A TTY (text telephone) is available and accessible 24 hours daily in the Norfolk Airport Authority Police dispatcher's office (basement level in the main terminal).  The local phone number is 757-857-3872.

Ground Transportation
Wheelchair accessible vehicles are available upon request with at least a 48 hour notice. This service is provided by James River Transportation through an independent operator who is insured and is properly licensed through the State of Virginia.  For information on rates and reservation, contact James River Transportation toll free at 866-823-4626.

Additional Information regarding facilities at Norfolk International Airport for travelers with disabilities may be found at AccessibleVirginia.org.

Skycaps provide curbside check-in services for Delta and Southwest at Norfolk International Airport. They also provide baggage transport assistance and wheelchair assistance for all passengers within the terminals and to and from parking lots and garages.