Welcome to Norfolk International Airport

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FAQ

When should I arrive at the airport for my flight?

The airlines recommend that passengers arrive at the airport 90 minutes prior to scheduled flight time for domestic flights; two hours prior for international flights. This allows ample time for check-in and security screening. It’s always best to reconfirm flight status with the airlines prior to leaving for the airport.

What time do the airline ticket counters open?

Airline ticket counters open approximately two hours prior to their first scheduled morning departures.

Does the Airport ever close?

The airport is staffed and occupied by the Norfolk Airport Authority 24 hours a day, seven days a week, all year long. Even in the event of inclement weather conditions, a combination of administrative, police, fire, parking, janitorial, building maintenance, and field maintenance personnel are always on the job.

Very infrequently, the runways are closed for maintenance or snow clearing; however, every effort is made to avoid disrupting airport activity. Decisions to take-off or land in questionable weather are largely the decisions of the individual airlines and though one may hear that “the airport is closed,” it may or may not be true.

Can I accompany my child/elderly relative to the airline gate?

Gate passes may be issued at the airline ticket counter on the date of flight. Issuance is on a case-by-case basis and is at the discretion of the airline. Non-traveling persons must complete the TSA’s screening requirements to gain access to the gate area.

Can I meet my returning military service member at the gate?

Gate passes may be issued at the airline ticket counter on the date of flight. Issuance is on a case-by-case basis and is at the discretion of the airline. Non-traveling persons must complete the TSA’s screening requirements to gain access to the gate area.

Can my group take a tour of the Airport?

After September 11, 2001, the airport ceased its group tour program due to restrictions on non-ticketed passengers being allowed onto the concourses and secure areas. This means the “fun” parts of the tour such as going through the screening checkpoints and getting on a plane cannot be accommodated. However, the airport terminals are open to the public 24 hours daily. Individuals and groups are welcome to self-tour any and all areas that do not require security clearance. Download the self-guided tour here.

How do I report a lost item?

Lost and Found departments are maintained by the Norfolk Airport Police Department, the airlines and the TSA.

For items lost within the airport terminals, contact Norfolk Airport Police at 757-857-3823 or email [email protected].

For items lost aboard the aircraft, contact the airlines at Norfolk International Airport as follows:

Allegiant – 866-719-3910
American – 757-857-3255
Delta – File a lost & found report here
Frontier – File a lost & found report here
Southwest – 757-233-6790
United  – 757-857-3583

How much does it cost to park at the Airport?

Short-term parking is $1.00 per each half hour, or any part thereof, up to a maximum of $24.00 per day.
Long-term parking (lot and garages) is $1.00 per each half hour, or any part thereof, up to a maximum of $10.00 per day.

What if I can’t locate my car in the garage, have a dead battery or am locked out?

Service Response phones are available in all parking garages. Security guards are on duty 24 hours daily. Security escort service between the terminals and parking facilities is also available.

Why aren’t vehicles allowed to park at curbside adjacent to the Passenger Terminal?

Current federal security regulations mandate that airport operators not allow a vehicle to be left unattended within a certain distance of the Passenger Terminal which specifically includes the immediate curbside adjacent to the Terminal. It is recommended that passengers use curbside check-in (except for international travel), allowing them to remain with their vehicle while checking in.

How much do you tip the curbside skycaps?

A standard tip for the skycap is $1.00 per bag; more if your luggage is very heavy or if you utilize extra services such as escort or wheelchair assistance.

Who is responsible for the operation of the Airport?

The Norfolk Airport Authority is a political subdivision of the Commonwealth of Virginia and is an independent autonomous agency of the City of Norfolk. The Authority is governed by a Board of Commissioners consisting of nine members appointed by Norfolk City Council for four-year terms. The employees of the Authority are not city employees.

How is the Airport funded?

The Airport is fully self-sustaining financially through various user fees. The local communities provide no financial assistance for the operation, maintenance and development of the Airport.

Is there any place to go and watch the planes land?

There is a public observation area located at the bend on Robin Hood Road adjacent to the Air Cargo Terminal.

How many planes are in and out of the Airport every day?

Six airlines offer air service to major cities throughout the United States. Norfolk
International presently ranks in the top 13% of the country’s airports in terms of passengers served annually, with over 3.9 million passengers and over 72,000 flight operations in 2019. This includes scheduled passenger and cargo airlines, general aviation, air taxi, and charter flights. In addition, Norfolk International often handles military flights when local base runways undergo repairs.

How long are the runways at Norfolk International Airport?

The primary runway (5-23) is 9,000 feet long for take-offs in both directions, 9,000 feet for landings to southwest, and 8,000 feet for landings northeast. The crosswind runway (14-32) is 4,876 feet long.

Can the present primary runway be extended?

It is not economically justified due to limitations of Interstate 64 at one end and Lake Whitehurst at the other.

Are there plans to extend existing runways or build new ones?

The Airport Master Plan includes a new parallel runway (5-23) approximately 5500 feet, east of the present primary runway. The Master Plan also reflects the planned closure of the crosswind runway (14-32). These runway projects will be developed based on operational demand and availability of funding.

When do the air cargo flights take place?

The nature of freight and express mail determines when it is shipped. Cargo aircraft sit on the ground during the day waiting for the local shipments to accumulate during business hours. During the night it is then sorted, loaded, and flown to the major sorting hubs such as Memphis, Louisville, or Dayton to be sorted and loaded onto other aircraft which will then deliver it to its final destination early in the business day.

Are Airport police “real” police?

Airport Police Officers are sworn state certified law enforcement officers and are vested with police power of arrest under Section 144 (c) (01) Charter of the City of Norfolk, Acts of the General Assembly of Virginia of 1918, as amended. They like, the City of Norfolk, the City of Virginia Beach, the City of Portsmouth, and the City of Hampton police officers, take an oath to support the constitution of the United States, the state of Virginia, and the laws of their agency’s jurisdiction.

Airport Police Officers have general law enforcement duties, including maintaining regular patrols and responding to calls for service, like other police departments, however, Airport Police Officers also enforce federal laws and regulations.

How often do the fire trucks practice safety scenarios?

The Norfolk Airport Authority maintains a 24-person fire department which is specially trained in aircraft rescue and fire fighting. Drills are conducted on a continual basis. Actual “disaster” scenarios are undertaken in various degrees at least twice a year and are coordinated with a region-wide 40 agency Airport Committee for Emergency Preparedness (ACEP). The Authority’s manpower readiness and firefighting equipment far surpass what is mandated by the Federal Aviation Administration.

How do I know what I can and can’t take on my flight?

Visit TSA website for full information: https://www.tsa.gov/travel/security-screening/whatcanibring/all

Can I Fly Model Aircraft, a Drone or UAS near the airport?

The Federal Aviation Administration requires both commercial and recreational operators of Model Aircraft to provide notice to FAA Norfolk Tower prior to operating within 5 miles of the airport.

The operator must contact FAA Norfolk Tower at (757) 460-4102 to discuss proposed activity. FAA Norfolk Tower will assess the activity and provide feedback on whether the intended activity is allowed based on the location with respect to controlled airspace.

The FAA defines Model Aircraft as:
•          Flown strictly for hobby or recreational use
•          Weighs less than 55 pounds
•          Operates in a manner that does not interfere with, and gives way to, any manned aircraft

Note: If Model Aircraft flown for commercial purposes does not meet the standard of Model Aircraft, the user may be required to obtain a Certificate of Authorization from the FAA prior to operating.

Read FAA’s guidelines for Model Aircraft usage at: https://www.faa.gov/uas/

Are there resources for fearful flyers?

Air Alaska’s Fly for All app can help to ease anxiety associated with air travel. Find tips and best practices for stress-free flying herehttps://blog.alaskaair.com/alaska-airlines/fly-for-all-app-ease-anxiety-of-air-travel/

Can I travel with a firearm?

Passengers are permitted to travel with firearms in checked baggage, if they are properly packaged and declared at check-in with the airline. Firearms must be unloaded, packed in a hard-sided case, locked, and packed separately from ammunition. Ammunition and firearm parts, including firearm frames, receivers, clips and magazines are also prohibited in carry-on baggage and must be checked. Any type of replica firearm is prohibited in carry-on baggage and must be transported in checked luggage. Firearm possession laws vary by state and locality; therefore, travelers should familiarize themselves with state and local firearm laws for each point of travel prior to departure.

TSA has details on how to properly travel with a firearm posted on its web site. Airlines may have additional requirements for traveling with firearms and ammunition. Travelers should also contact their airline regarding firearm and ammunition carriage policies.