Civil Rights

Access ramps to accommodate wheelchair travel are located at both Hourly parking lots flanking the airport terminal as well as Daily parking lots and garages. Accessible parking spaces are available in Garages A, D, Daily Parking Lot East, Hourly Parking Garage A, Departures North
and South lots.

Upon request, the airlines will provide complimentary wheelchair assistance. Wheelchairs can also be obtained upon arrival at the passenger terminal by calling Huntleigh USA (wheelchair/skycap service) at 757-889-9958.

All restrooms feature one cubicle with a raised toilet seat designed primarily for non-ambulatory use. Their dimensions are wide enough to accommodate a wheelchair and are equipped with handrails. Restrooms are also equipped with full-length mirrors and low-level paper towel dispensers/hand dryers. Family restrooms are located in the Arrivals Terminal, Main Lobby and Concourses. Mother’s Rooms are located in the Main Lobby and Concourses. Rooms are equipped with a rocking chair, changing table, sink and multiple outlets to give nursing mothers comfort and privacy.

Self-serve Smarte Carte luggage carts are located outside the ticket counter areas at curbside on both sides of the Main Passenger Terminal, inside the Arrivals Terminal near baggage carousel 2 and at rental car return on Level 2-Garage A. The cost is $7 to rent a cart with a $.25 refund upon return to any cart rack.

Service animals are allowed throughout the terminal when accompanying their owners. Service animal reliefs areas are located at the Departures Terminal in grassy areas near Door A, Door C, and Door D, at the Arrivals Terminal in grassy areas near Door 0 and Door 5, and near the Daily East Parking Lot in the grassy area near the pedestrian sidewalk.

If you need assistance and would like to request accommodation not listed here, please call 757-857-3351.

Read Norfolk Airport Authority’s Title VI Plan here.

Norfolk International Airport’s efforts to prevent discrimination include, but are not limited
to prohibiting:

• The denial of services or other benefits provided under a program.
• Distinctions in the quality, quantity, or way the benefit is provided.
• Segregation or separation of persons in any way.
• Restriction in the enjoyment of any advantages, privileges, or other benefits provided to others.
• Different standards or requirements for participation.
• Methods of administration which directly or indirectly or through contractual relationships would defeat or impair the accomplishment of effective nondiscrimination.
• Discrimination in any employment resulting from a program or services, the primary purpose of which is to provide employment.

Upon receipt of a complaint, the Title VI Coordinator will determine the following:

• The completeness of the complaint form.
• If the complaint meets the submission time requirements.
• If additional information is required.

The Title VI Coordinator, after having received the complaint, is responsible for notifying the respondent(s) of receipt within five working days, as well as whether the complaint is accepted or not accepted. If the complaint is not accepted, the complainant will be notified of the reason(s).

All complaints shall be investigated and addressed, with a formal written response provided within 30 days of the date the complaint is received, in attempts to resolve it at the lowest possible level.

If the complainant disagrees with the conclusion of the investigation, the complainant may appeal in writing to the Norfolk Airport Authority’s Executive Vice President/Chief of Staff. The written appeal, including all arguments, evidence, and documents supporting the appeal, must be received within ten (10) business days of the decision letter. The Executive Vice President/Chief of Staff will issue a final written decision in response to the appeal within 30 business days.

Any person believing, they have been subjected to unequal treatment or discrimination on the grounds of race, color, or national origin, excluded from, denied participation in, denied the benefits of, or otherwise has been subjected to discrimination, may file a complaint with Norfolk International Airport’s Title VI Coordinator.  This process applies to all complaints filed under Title VI of the Civil Rights Act of 1964.

This is an administrative process that does not provide for compensatory or punitive damages.  These complaint procedures with Norfolk International Airport do not deny the right of the complainant to file formal complaints with other State or Federal agencies.

Norfolk International Airport will review these complaints to determine if they can be
resolved informally.
 
To be accepted, the complaint must:

• Be based on discrimination as described above.
• Be filed within 180 days of the alleged discrimination (or at the time the complainant became aware).
• The original complaint may be submitted in writing, via email or fax. It should be submitted to the following coordinator. If assistance is required to complete the form, please call 757-857-3351.

Attn:  Title VI Coordinator
Office of Administration
2200 Norview Ave
Norfolk, VA 23518
Email: CivilRights@norfolkairport.com
Fax: 757-857-3265

The complaint should include the name, address, phone number and signature of the complainant. The formal complaint should describe the alleged discriminatory act that violates Title VI in detail.

These complaint procedures do not deny the right of the complainant to file formal complaints with other State or Federal agencies.

A complaint may be filed directly with the Office of Civil Rights:
Federal Aviation Administration
Office of Civil Rights, ACR-1
800 Independence Ave, S.W.
Washington, D.C. 20591