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Privacy Policy

This privacy policy describes how the official website of the Norfolk International Airport –, is maintained and how the Norfolk Airport Authority (NAA) collects and utilizes information supplied by visitors to this website. You can visit and enjoy this website without disclosing any personal identifying information about yourself, however, in order for this service to work properly, NAA collects some basic information from you.

Information Collection

When you browse this website, read pages or download information, like most Web servers on the Internet, certain information about your visit is automatically collected and stored, including:

  • The name, domain and numerical address of the host computer from which you access the Internet;
  • The date and time you access our site;
  • The Internet address of the Web page you came from; and
  • The pages on the site that you visit and the amount of data sent to your computer.

The information your Web browser sends to us typically identifies the browser software and may also indicate the operating system and the type of CPU in your system. This information does not identify you personally.

The NAA website employs the use of “cookies” to collect information used to make this website more useful to visitors, to learn about the number of visitors to our site and the types of technology our visitors use. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. This information is useful to protect your data, to remember your safe search preferences, to make the advertisements you see more relevant to you, and to help you sign up for services. Cookies can also enable us to track and target the interests of visitors to the site to enhance the experience.

Access to and Control over Information

We are the sole owners of the information collected on this site. We only have access to collect information that you voluntarily give us through e-mail or other direct contact from you.

We will not sell or rent this information to anyone, nor share it with any third party outside of our organization, other than as necessary to fulfill your request. We will use your information to respond to you regarding the reason you contacted us.

Unless you ask us not to, we may contact you by e-mail in the future to tell you about specials, new products or services, or changes to this Privacy Policy.

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us by the e-mail address or phone number given on our website:

  • See what data we have about you, if any.
  • Change or correct any data we have about you.
  • Direct us to delete any data we have about you.
  • Express any concern you have about our use of your data.

Privacy and Security

We take precautions to protect your information. When you submit sensitive information on the website, your information is protected both online and offline. No identifying user information is collected and stored on other computers anywhere. We store no personal information based on your visit to our website. It is our policy to preserve the privacy of personal records and to protect confidential or privileged information. If you submit any personal identifying information to NAA, you can be assured that NAA will not sell, lease or intentionally share this information with anyone else, except as follows: (1) as may be required by Virginia or federal law; (2) in the course of a law enforcement investigation; or (3) in the event of a suspected attempt to gain unauthorized access or to do physical damage (an attack by hackers, for example).

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers and servers in which we store personally identifiable information are kept in a secure environment.

Privacy Policy Changes

Our Privacy Policy may change from time to time and all updates will be posted on this page. If you feel that we are not abiding by this Privacy Policy, you should contact us immediately by telephone at 757-857-3351 or by e-mail.


We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify an individual person.


If you send us e-mail, we use the information you send us to respond to your inquiry just as we do with written correspondence. E-mail correspondence, like mailed correspondence, may become a public record. As a public record, your correspondence could be disclosed to other parties upon their request, in accordance with the Virginia Freedom of Information Act.


This website may contain links to other sites. NAA is not responsible for the content or privacy practices of such other sites. If you link to any other organization from our site, and they also use cookies or other devices to track site visitors, we have no access to or control over these cookies. This Privacy Policy applies only to NAA and not to any linked sites or all websites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Limitation of Liability

Under no circumstances, including, but not limited to, negligence, shall NAA be liable for any direct, indirect, incidental, special or consequential damages that result from the use of, or the inability to use the NAA website. You specifically acknowledge and agree that NAA is not liable for any defamatory, offensive or illegal conduct of any user. If you are dissatisfied with any material on this website, or with any of the applicable terms and conditions, your sole and exclusive remedy is to discontinue using the NAA website. Links and pointers to other websites are provided for information only and do not constitute an endorsement, expressed or implied, by NAA of the referenced organizations, their suitability, content, products or services.

User Agreement

By clicking on a link to any information provided on this website, the user will be deemed to have acknowledged and agreed as follows: (1) such user understands the provisions of and agrees to all of the terms, conditions and provisions; (2) the user’s use of this website and the information provided on this website shall conform to all applicable laws and regulations; (3) such user shall not violate the rights, including any intellectual property or other rights in or to the information provided on this website of NAA and any third-parties; and (4) in no event may any user sell any information provided on this website.


The materials in this site and any third-party sites are provided “as is” and without warranties of any kind either express or implied. To the fullest extent permissible pursuant to applicable law, NAA disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. NAA does not warrant or make any representations regarding the use or the results of the use of the materials in this site or in third-party sites in terms of the correctness, accuracy, timeliness, reliability or otherwise.

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