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Accessibility

Norfolk International Airport is fully accessible to handicapped travelers and provides the following features and equipment to allow greater ease of movement for non-ambulatory travelers.

Parking Lots and Garages
Access ramps to accommodate wheelchair travel are located at both short-term parking lots flanking the airport terminal as well as long-term parking lots and garages. Convenient parking spaces are reserved for the handicapped in all parking lots and garages. Disabled patrons are permitted to park free of charge for the first four (4) hours in our short-term parking lots only. After the first four hours, prevailing rates apply. Short-term parking rates: $1.00 for each half hour (or any part thereof) with a maximum daily rate of $24.00.

Departures and Arrivals Terminals
Ramps are available curbside at both complexes.

Doors
Terminal entrances and exits on both Arrival and Departure sides are equipped with automatic double doors; door widths are designed to easily accommodate wheelchairs.

Elevators
Elevators are conveniently located throughout the Main Passenger Terminal, Arrivals (baggage claim) Terminal, and parking garages. All elevators are identified with the standard graphics used to designate handicapped facilities and are equipped with raised markings on the control buttons.

Restrooms
All restrooms feature one cubicle with a raised toilet seat designed primarily for non-ambulatory use. Their dimensions are wide enough to accommodate a wheelchair, and are equipped with handrails. Restrooms are also equipped with full-length mirrors and low-level paper towel dispensers/hand dryers. Family restrooms are located in the Arrivals Terminal, Main Lobby and Concourses. Mother’s Rooms are located in the Main Lobby and Concourses. Rooms are equipped with a rocking chair, changing table, sink and multiple outlets to give nursing mothers comfort and privacy. 

Drinking Fountains
Water fountains throughout the terminals are positioned at a level comfortable for use from a wheelchair.

Wheelchairs
Upon request, the airlines will provide wheelchair assistance. Wheelchairs can be reserved in advance by calling the airline carrier on which you plan to travel. Wheelchairs can also be obtained upon arrival at the passenger terminal.

Wheelchair accommodations and skycap assistance can be pre-arranged by calling the airlines:

Allegiant – (705) 505-8888

American – (800) 433-7300 

Boutique Air – (855) 268-8478

Delta – (800) 221-1212 

Frontier – (801) 401-9000

Southwest – (800) 435-9792 

United – (800) 241-6522 

Passenger Loading Bridges
The use of terminal-to-plane passenger loading bridges permits direct access to and from the aircraft, in most cases, without the necessity of ascending or descending steps between plane and terminal. Contact your airline to inquire about special lift capability for their aircraft in the event of ground loading.

Ground Transportation
On-site rental cars, taxi cabs and transportation network companies are located in the Arrivals Terminal. Reservation, pick up and return facilities are wheelchair accessible.

Coastal Ride is a full-service transportation company offering wheelchair accessible vehicles operated by certified drivers. Advance reservations for arriving travelers are not required.

Mobility Aids
Walkers, crutches, and canes may be taken aboard the aircraft. Service dogs are normally allowed to travel on the plane with you. Call the airline in advance to verify their policy and to make arrangements.

Continuing efforts are being made at Norfolk International Airport to ensure that travel procedures for all passengers may be accomplished with maximum ease and safety.

TTY Telephone
A TTY (text telephone) is available and accessible 24 hours daily in the Norfolk Airport Authority Police dispatcher’s office (basement level in the main terminal).  The local phone number is (757) 857-3872.

Additional Information regarding facilities at Norfolk International Airport for travelers with disabilities may be found at AccessibleVirginia.org.

Skycaps provide curbside check-in services for Delta and Southwest at Norfolk International Airport (SERVICE TEMPORARILY SUSPENDED). They also provide baggage transport assistance and wheelchair assistance for all passengers within the terminals and to and from parking lots and garages. 

Self-serve Smarte Carte luggage carts are located outside the ticket counter areas at curbside on both sides of the Main Passenger Terminal, inside the Arrivals Terminal near baggage carousel 2 and at rental car return on Level 2-Garage A. The cost is $5 to rent a cart with a $.25 refund upon return to any cart rack.