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Accessibility

Norfolk International Airport is fully accessible to handicapped travelers and provides the following features and equipment to allow greater ease of movement for non-ambulatory travelers.

Parking Lots and Garages
Access ramps to accommodate wheelchair travel are located at both Hourly parking lots flanking the airport terminal as well as Daily parking lots and garages. Accessible parking spaces are available in Garages A, B, D, Daily Parking Lot East, Hourly Parking Garage A, Departures North and South lots. Disabled patrons are permitted to park free of charge for the first four (4) hours in our Hourly parking lots only. After the first four hours, prevailing rates apply. Hourly parking rates: $1.00 for each half hour (or any part thereof) with a maximum daily rate of $24.00.

Departures and Arrivals Terminals
Ramps are available curbside at both complexes.

Doors
Terminal entrances and exits on both Arrival and Departure sides are equipped with automatic double doors; door widths are designed to easily accommodate wheelchairs.

Elevators
Elevators are conveniently located throughout the Main Passenger Terminal, Arrivals (baggage claim) Terminal, and parking garages. All elevators are identified with the standard graphics used to designate handicapped facilities and are equipped with raised markings on the control buttons.

Restrooms
All restrooms feature one cubicle with a raised toilet seat designed primarily for non-ambulatory use. Their dimensions are wide enough to accommodate a wheelchair, and are equipped with handrails. Restrooms are also equipped with full-length mirrors and low-level paper towel dispensers/hand dryers. Family restrooms are located in the Arrivals Terminal, Main Lobby and Concourses. Mother’s Rooms are located in the Main Lobby and Concourses. Rooms are equipped with a rocking chair, changing table, sink and multiple outlets to give nursing mothers comfort and privacy. 

Drinking Fountains
Water fountains throughout the terminals are positioned at a level comfortable for use from a wheelchair. Water bottle fill stations are also available on the airline concourses nearby TSA checkpoints.

Wheelchairs
Upon request, the airlines will provide complimentary wheelchair assistance. Wheelchairs can also be obtained upon arrival at the passenger terminal by calling Huntleigh USA (wheelchair/skycap service) at 757-889-9958.

Wheelchair accommodations and skycap assistance can be pre-arranged by calling the airlines prior to travel:

Allegiant – (705) 505-8888

American – (800) 433-7300 

Breeze – flybreeze.com

Delta – (800) 221-1212 

Frontier – (801) 401-9000

Southwest – (800) 435-9792 

Spirit – (855) 728-3555

United – (800) 241-6522 

Passenger Loading Bridges
The use of terminal-to-plane passenger loading bridges permits direct access to and from the aircraft, in most cases, without the necessity of ascending or descending steps between plane and terminal. Contact your airline to inquire about special lift capability for their aircraft in the event of ground loading.

Ground Transportation
On-site rental cars, taxi cabs and app-based transportation companies and peer-to-peer car sharing are located in the Arrivals Terminal. Reservation, pick up and return facilities are wheelchair accessible.

Coastal Ride is a full-service transportation company offering wheelchair accessible vehicles operated by certified drivers. Advance reservations for arriving travelers are not required.

Mobility Aids
Walkers, crutches, and canes may be taken aboard the aircraft. Service dogs are normally allowed to travel on the plane with you. Call the airline in advance to verify their policy and to make arrangements.

Continuing efforts are being made at Norfolk International Airport to ensure that travel procedures for all passengers may be accomplished with maximum ease and safety.

TTY Telephone
A TTY (text telephone) is available and accessible 24 hours daily in the Norfolk Airport Authority Police dispatcher’s office (basement level in the main terminal).  The local phone number is (757) 857-3872.

Check-In
Accessible ticket counters and self-service kiosks are located near airline ticket counters. Delta and Southwest offer curbside check-in.

Luggage Carts
Self-serve Smarte Carte luggage carts are located outside the ticket counter areas at curbside on both sides of the Main Passenger Terminal, inside the Arrivals Terminal near baggage carousel 2 and at rental car return on Level 2-Garage A. The cost is $6 to rent a cart with a $.25 refund upon return to any cart rack.

Transportation Security Administration Security Checkpoints
TSA Cares offers a helpline that provides travelers with disabilities, medical conditions, and other special circumstances additional assistance during the security screening process. Call 72 hours prior to travel at (855) 787-2227 or federal relay 711 on weekdays, 8 a.m. to 11 p.m. ET and weekends/holidays, 9 a.m. to 8 p.m. ET.

The TSA Cares Program will facilitate Passenger Support Specialist assistance at the airport upon your request.

A video specifically addressing Autism and the airport TSA experience can be viewed here.

Additional Information regarding facilities at Norfolk International Airport for travelers with disabilities may be found at AccessibleVirginia.org.