Welcome to Norfolk International Airport

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Know Before You Go

  • Airport terminals are open 24 hours a day, 7 days a week.
  • Travelers are encouraged to contact their airline for ticket counter hours and required check-in times. Be sure to also allow extra time to complete the security screening process.  In general, the recommended arrival time at the airport is 2 hours prior to departure time for domestic flights; 3 hours for international flights.
  • Parking rates in long-term outdoor lots and garages are the same ($1 per half hour; $10 per day maximum). All parking facilities are security-patrolled and open 24/7. Cash, major debit and credit cards accepted. Security escort services are available. Garages are connected to the Terminals. All parking facilities at Norfolk International Airport contain disabled parking spaces which are located at the closest point to the main passenger terminal. Maximum vehicle height allowance in garages: Garage A 8′ 1″, Garages B and C 6′ 7″. Maximum length allowance: vehicles cannot exceed the length of one parking space.
  • Check-in at self-service kiosks near airline ticket counters. Delta and Southwest offer curbside check-in. *SERVICE TEMPORARILY SUSPENDED*
  • Self-serve Smarte Carte luggage carts are located outside the ticket counter areas at curbside on both sides of the Main Passenger Terminal, inside the Arrivals Terminal near baggage carousel 2 and at rental car return on Level 2-Garage A. The cost is $5 to rent a cart with a $.25 refund upon return to any cart rack.
  • Complimentary electric vehicle charging stations located in Garage A Level 1 (short term parking) aisles B and C and Garage C Level 2 (long term parking) aisles J and K.
  • Some airlines no longer accept cash at their ticket counters. Cash conversion terminals are now available in the north and south ticketing lobbies. Simply insert cash and receive a card to use for travel expenses.
  • Skycap and wheelchair assistance available on demand curbside at the airline ticket counters and baggage claim area. Pre-arranged services can be made through the airlines.
  • Fuel up before your flight with healthy, tasty options at our full-service HMS Host restaurants and grab-and-go locations in the Main Lobby and Concourses. Water bottle fill stations are located just beyond the TSA checkpoint on Concourses A and B.
  • Pick up a newspaper, magazine or last-minute gift at our Hudson stores located in the Main Lobby and Concourses.
  • Breeze through security by applying for TSA Pre✓™ online.
  • Know your airline’s checked bag policies and fees. Travelers may bring one carry-on bag and one personal item (purse, laptop, etc.) through screening. Visit TSA’s website for permitted and prohibited items.
  • Report lost items to Airport Police at (757) 857-3823 or [email protected]
  • Charge devices on the Concourses, Pedestrian Bridge, Arrivals Terminal and in restaurants. High-speed, secure WiFi is offered terminal-wide. Limited free, hourly and daily plans are available.
  • Family restrooms located in the Arrivals Terminal, Main Lobby, and Concourses.
  • Mother’s Rooms located in the Main Lobby and Concourses. Rooms are equipped with a rocking chair, changing table, sink and multiple outlets to give nursing mothers comfort and privacy.
  • Pet relief areas are located at the Departures Terminal in grassy areas near Door A, Door C, and Door D, at the Arrivals Terminal in grassy areas near Door 0 and Door 5, and near Long-Term East Parking Lot in the grassy area near the pedestrian sidewalk. Per Norfolk City Code-Section 4-10, pets are not permitted inside airport terminals unless they are traveling by air in a kennel or carrier or are needed to perform an essential service for their owner. Service and emotional support animals must be on a leash at all times while on the premises. 
  • Automated external defibrillators (AED) and Stop the Bleed kits are located in the Arrivals Terminal, Main Lobby, and Concourses.
  • Follow us on Facebook , Twitter and Instagram for news and updates.
  • Need help? Volunteer ambassadors are ready with directions and information. Airport Police are on duty 24/7 to assist with special needs, hearing impaired phone and language translation services.
  • Possession of e-cigarettes inside the terminals is not prohibited but the use of e-cigarettes must be conducted outside.
  • Click here for airport tenant phone numbers and web links.
  • Have a question, comment or suggestion? Contact us at [email protected]