The Norfolk Airport Authority recognizes and appreciates the sacrifice of our local military personnel and their families. Below are various services, features and information sources that benefit the military and government travel community.
USO Welcome Center
Since World War II, the United Service Organizations has pursued a mission of providing emotional support for the troops and tending to the needs of military personnel and their families. The Norfolk Airport Authority is proud to provide space for an expansive USO Welcome Center located on the second level of the Arrivals Terminal. The lounge is available for use by active duty and retired military and their families to relax, read, watch television, play games, grab a snack and access the internet. Coming or going, you will be welcomed.
Operating Hours: 9:00AM to 9:00 PM daily
Telephone: (757) 233-0567
Military Information –
NOTE: *SERVICE TEMPORARILY SUSPENDED DUE TO COVID-19 OUTBREAK*
Uniformed naval personnel are on duty at the Airport Information Center located in the main lobby near the pedestrian bridge from 9 a.m. until 9 pm. daily. They provide both military and civilian visitors with local information, and can assist incoming military with questions regarding ground transportation to local bases.
Affordable rental cars, taxicabs and transportation network companies are available 24 hours/day.
Active duty military with ID receive a 20% discount in all airport retail shops courtesy of Hudson News and a 15% discount on food and non-alcoholic beverages in all airport restaurants courtesy of HMSHost.
Military Discount Fares
The airlines serving Norfolk International Airport offer discounts subject to availability to active duty military travelers and their dependents. Call the airlines for information about schedules and fares and to make reservations.
Allegiant – (705) 505-8888
American – (800) 433-7300
Boutique Air – (855) 268-8478
Delta – (800) 221-1212
Frontier – (801) 401-9000
Southwest – (800) 435-9792
United – (800) 241-6522
Government Contract Fares
The General Services Administration program offers airfares considerably lower than comparable commercial fares, saving the federal government billions of dollars annually. The airfares are listed as one-way to allow for multiple destinations, and airfares are valid in either direction. Domestic airfares include: taxes, but not fees such as fuel surcharges; passenger facility charges; segment fees and passenger security fees. These fees are additional. International airfares are exclusive of taxes and additional fees.
When booking air service, the traveler should use their authorized travel management system.
E-Gov Travel Service (ETS)
Defense Travel System (DTS)
Per Diem Rates
GSA – For Federal Travelers
Federal Travel Regulation (FTR)
DoD Joint Federal Travel Regulations (JFTR) and Joint Travel Regulations (JTR)