Skip navigation

Passenger Services

  • Skycap and wheelchair assistance available on demand curbside at the airline ticket counters and baggage claim area. Pre-arranged services can be made through the airlines.
  • Check-in at self-service kiosks near airline ticket counters. Delta offers curbside check-in.
  • Self-serve Smarte Carte luggage carts are located outside the ticket counter areas at curbside on both sides of the Main Passenger Terminal, inside the Arrivals Terminal near baggage carousel 2 and at rental car return on Level 2-Garage A. The cost is $7 to rent a cart with a $.25 refund upon return to any cart rack.
  • Access ramps to accommodate wheelchair travel are located at both Hourly parking lots flanking the airport terminal as well as Daily East parking lot and garages. Convenient accessible parking spaces are reserved in all parking lots and garages. All patrons, including those with disabled parking placards/license plates, can park free of charge for up to 30 minutes in any airport parking lot or garage. No additional discounts will be provided except for Parking Perks reservations. A free Cell Phone Lot is available in close proximity to the Arrivals Terminal for passenger pickup.
  • Fuel up before your flight with healthy, tasty options at our full-service HMS Host restaurants and grab-and-go locations in the Main Lobby and Concourses. Water bottle fill stations are located just beyond the TSA checkpoint on Concourses A and B.
  • Pick up a newspaper, magazine or last-minute gift at our Hudson stores located in the Main Lobby and Concourses.
  • Get cash at BB&T ATMs in the Arrivals Terminal, Main Terminal and on the concourses. 
  • Many airport agencies no longer accept cash. Cash conversion kiosks are available in the north and south ticket counter lobbies. Simply insert cash and receive a card to use for travel expenses.
  • Drop mail at boxes next to the Information Center in the main lobby. USPS pickup Monday-Friday at 5PM, 1:45PM Saturday.
  • Hold a meeting in our Conference Center. A variety of rooms and business support services offered by the hour or day. Call (757) 857-3405 for reservations and information.
  • The Airport Information Center is located in the main lobby near the pedestrian bridge. Airport volunteers man the Center and provide visitors with local information. Visitor guides and maps are available at this location and in the Arrivals Terminal near the car rental counters.
  • Relax at the USO Lounge on the 2nd floor of the Arrivals Terminal. Open to active duty and retired Military members and families. Open 9:00 a.m. – 12:00 a.m.
  • Automated external defibrillators (AED) and Stop the Bleed kits are located in the Arrivals Terminal, Main Lobby and Concourses.
  • Follow us on FacebookTwitter and Instagram for news and updates.
  • Picking up family or friends at the airport? Follow signs to the Cell Phone Lot or park free of charge for 30 minutes in any parking lot or garage. The Arrivals Terminal curbside is now a passenger loading zone only; no parking or waiting is permitted.
  • Rental cars, cabs and ride app companies (Lyft, Uber) are located in the Arrivals Terminal and are available 24/7. No reservation needed for arriving passengers.
  • Pre-arranged limousine and courtesy vehicle pickup area located outside the Arrivals Terminal between crosswalks 1 and 2.
  • Complimentary electric vehicle charging stations located in Garage A Level 1 (hourly parking), Garage C Level 2 (daily parking) and Garage D Ground Level (daily parking) and Level 3 (daily parking).
  • Complimentary motorcycle and bicycle parking is available in the Permit Parking Lot adjacent to the Hourly North parking lot.
  • Report lost items to Airport Police at (757) 857-3823 or email
  • Charging stations available on the Concourses, Pedestrian Bridge, Arrivals Terminal and in restaurants. High-speed, secure Wi-Fi is offered terminal-wide. Limited free, hourly and daily plans are available.
  • Family restrooms available in the Arrivals Terminal, Main Lobby and Concourses.
  • Mother’s Rooms are available in the Main Lobby and Concourses. Rooms are equipped with a rocking chair, changing table, sink and multiple outlets to give nursing mothers comfort and privacy. 
  • Pet relief areas are located at the Departures Terminal in grassy areas near Door A, Door C, and Door D, at the Arrivals Terminal in grassy areas near Door 0 and Door 5, and near the Daily East Parking Lot in the grassy area near the pedestrian sidewalk. Per Norfolk City Code-Section 4-10, pets are not permitted inside airport terminals unless they are traveling by air in a kennel or carrier or are needed to perform an essential service for their owner. Service and emotional support animals must be on a leash at all times while on the premises.
  • Need help? Airport Police are on duty 24/7 to assist with special needs, hearing impaired phone and language translation services. Volunteer Ambassadors are ready with directions and information.
  • Click here for airport tenant phone numbers and web links
  • Have a question, comment or suggestion? Contact us at