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Volunteer Ambassadors

Norfolk International Airport’s volunteer Airport Ambassadors have a well-earned reputation for extending prompt, courteous service and hospitality.

About Our Program

Airport Ambassadors are a valued source of information at the airport. They staff the Main Lobby Information Center and are mobile in the Arrivals and Departures terminals. Ambassadors have several resources at their fingertips, including computers, phones, reference materials and more, all to assist travelers and visitors at Norfolk International Airport.  

Ambassador duties include:

  • Meet and greet travelers and visitors
  • Provide directions to various areas of the airport
  • Request wheelchair transport or special assistance as needed 
  • Use computer to assist with flight status information, ground transportation, etc.
  • Provide visitor information about the region
  • Use the airport’s public address system to make announcements as needed
  • Secure language translation services as needed


  • Discounts at airport retail shops and restaurants
  • Appreciation luncheons, outings and service awards
  • Convenient complimentary parking in a secure garage during volunteer shifts
  • Complimentary parking for personal use after successful completion of 50 hours of volunteer service


Candidates must be willing to learn and perform various duties, communicate effectively, work well with a variety of people and personalities, be reliable, flexible and remain calm under pressure. They should be comfortable using email, cell phone/text messages and desktop computer. Ongoing training and daily updates are provided.

Shifts needed:

8:30am – 12:30pm and 12:30pm – 4:30pm Monday – Friday. Ambassadors are asked to volunteer a minimum of 4 hours per week.

Virginia Aviation Ambassadors Program

Separate from the Norfolk International Airport Ambassador Volunteer Program, the Virginia Aviation Ambassadors Program is a Virginia Department of Aviation initiative designed to encourage pilots to fly to all of the airports in Virginia as well as visit aviation museums and attend safety seminars. Pilots and aviation enthusiasts will get to see the valuable assets that are Virginia’s system of airports. As they set and meet goals in their flying and sightseeing, participants will also have fun and learn more about the Commonwealth of Virginia.

The Virginia Aviation Ambassadors Program provides Bronze, Silver and Gold level recognition for pilots and passengers who visit (fly or drive) Virginia’s airports and aviation museums, participate in one of DOAV/FAA Safety programs and attend the Virginia Regional Festival of Flight.

Visit local public-use airports and request a Virginia Aviation Ambassador’s Program passport. Each time you visit a Virginia public-use airport, aviation museum, or safety seminar, have your passport stamped in the appropriate block. Norfolk International Airport’s fixed base operator, Signature Flight Support, provides passport stamps for program participants. Signature is located adjacent to Norfolk International Airport at 6101 Burton Station Road, Norfolk, Virginia 23502. Visit Signature’s customer service desk near the rampside entrance to obtain a stamp. Read more about the program and rules on the Virginia Department of Aviation website.