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NAA Strategic Plan

Watch our Strategic Plan Overview


Connect our community with the world by safely, reliably and efficiently operating Norfolk International Airport.


Strengthen and grow our region while serving as an industry leader, recognized for our professionalism and excellence.

Our Values

We take pride in what we do and how we do it.


We value and embody professionalism — individually and as an Authority.


We are highly responsive to our stakeholders through proactivity, forethought, & diligence.


We foster a culture of innovation to deliver an enhanced customer experience .


We embrace diversity and respect our differences.


We pursue excellence – every day, in every way.

Diversity-Equity-Inclusion: Making the Connection

We promote diversity and inclusion for our employees, passengers, and community by embracing uniqueness, respecting differences, celebrating fairness, and cultivating equity. We arrive from different origins and may have different destinations – but our journeys are richer when we fly together.

Our People

Support and develop our staff; maximize organizational and employee efficiency and performance.

Our Customers

Grow our Traffic and Provide a World-Class Customer Experience

Our Commitment

Create and maintain a welcoming and safe environment for our employees, patrons, and stakeholders.

Our Facility

Optimize and modernize our physical facilities and assets to create and sustain growth, expand economic development opportunities, and diversify our revenue sources.

Stay up to date on goals, objectives and progress here.