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Strategic Plan: Goals and Objectives

Select a tab below to view progress for each Strategic Plan goal. Updated 5/13/2024. Note: Decreases reflect a change in progress for some objectives to align with the fiscal year. Also, the addition of new objectives diluted completion percentages.

Objective 1A Optimize our organizational structure100%
Objective 1B:Better engage our employees100%
Objective 1C:Foster a culture of transparency, and strong communications, where information is shared and voices are heard57%
Objective 1D:Create a formal employee training and development program55%
Objective 1E:Hire and retain diverse, qualified, and competent employees94%

Objective 2A Increase customer and passenger satisfaction; improve customer experience.74%
Objective 2BIncrease air service offerings and expand direct flight destinations70%
Objective 2C:Identify and capitalize on economic development opportunities65%
Objective 3A (Diversity): Assess the Diversity of the Authority100%
Objective 3B:(Equity): Ensure applicants and employees are treated fairly and given equal opportunities78%
Objective 3C:(Inclusion): Create an Inclusive Work Culture79%
Objective 3D:Enhance Small Business Participation79%
Objective 3E:Improve physical and mental accessibility into and throughout our facilities68%
Objective 4A Enhance the Passenger Experience79%
Objective 4B:Expand and Diversify Revenue Sources21%
Objective 4C:Increase our infrastructure reliability, sustainability, and resiliency; decrease our environmental footprint53%