Skip navigation
Alert: NO WEAPONS ON AIRPORT PROPERTY. Learn More

Strategic Plan: Goals and Objectives

Select a tab below to view progress for each Strategic Plan goal. Updated 3/18/2024. Note: Decreases reflect a change in progress for some objectives to align with the fiscal year. Also, the addition of new objectives diluted completion percentages.

Objective 1A Optimize our organizational structure100%
Objective 1B:Better engage our employees84%
Objective 1C:Foster a culture of transparency, and strong communications, where information is shared and voices are heard52%
Objective 1D:Create a formal employee training and development program52%
Objective 1E:Hire and retain diverse, qualified, and competent employees88%

Objective 2A Increase customer and passenger satisfaction; improve customer experience.64%
Objective 2BIncrease air service offerings and expand direct flight destinations69%
Objective 2C:Identify and capitalize on economic development opportunities59%
Objective 3A (Diversity): Assess the Diversity of the Authority93%
Objective 3B:(Equity): Ensure applicants and employees are treated fairly and given equal opportunities68%
Objective 3C:(Inclusion): Create an Inclusive Work Culture57%
Objective 3D:Enhance Small Business Participation71%
Objective 3E:Improve physical and mental accessibility into and throughout our facilities65%
Objective 4A Enhance the Passenger Experience72%
Objective 4B:Expand and Diversify Revenue Sources21%
Objective 4C:Increase our infrastructure reliability, sustainability, and resiliency; decrease our environmental footprint52%